Answers to your Questions
PLACING YOUR ORDER
How do I order on ub-online.co?
It’s very simple. Once you have found what you are looking for, all you need to do is:
- Add items to your cart. Click to checkout
- Confirm your billing & delivery address
- Pay and await your delivery
Can I cancel my online order?
It’s okay to change your mind, just send us an Email us at firstname.lastname@example.org and we’ll guide you through the process.
If I order from ub-online.co for home delivery, what documents do I need to show?
You just need to show valid Address, Postal Code, Phone/Fax, email or print copy of your proof of purchase.
What if my order arrives incomplete?
Make sure you check your order when it arrives – if there’s a problem, don’t worry, just email us at email@example.com and we’ll sort it out for you.
When can I order using the ub-online.co Website?
We’re online for you 24/7 – so you can browse and order any time you like.
How do I know my online order has been confirmed?
As soon as we receive your order we’ll confirm by email. Remember and check the details.
Do I need to have an online ub-online.co account to order?
No, it’s not essential; you can login as a guest. But… we really do recommend that you signup to enjoy speedier checkout, get the latest updates and best deals.
Can I track my order online?
Yes you can track your order journey as it makes its way to you. Just login and type in your order ID & your email address.
Is there a limit on the number of orders I place on ub-online.co ?
You can order as much and as often as you like.
If I order more than one product, will they all be delivered together?
Yes, as long as your order has been made at the same time.
How do I know ub-online.co has received my order?
We’ll drop you a confirmation Email as soon as we receive an order. We’ll also give you a call if you have made any special requests.
Is it safe to use my credit/debit card on ub-online.co?
Yes, it’s perfectly safe. ub-online.co uses SSL (Secure Server Layer) to process payment details – the international standard for internet browsing security.
What is a 3D secure payment gateway?
It’s a service designed to make online shopping safer – each time you use your credit card your identity is verified. We use PayPal – the online payment gateway trusted by organizations across the region and beyond.
How do I know the delivery person is genuine?
It’s come with Courier Service.
Will my details be shared with 3rd parties of the ub-online.co Website?
No – we respect your privacy and do not share your details with any third parties.
What ways can I pay on ub-online.co?
You can pay: Credit Card, Master, Visa, & PayPal.
Does Ub Online save my credit card details?
No we don’t. We use PayPal as our payment gateway to guarantee you world-class payment security. We respect your privacy and do not share your details with any third parties.
Do I get a receipt for my online order?
Yes, as soon as your order is submitted and confirmed we will send you an email confirmation, you’ll also get a printed copy when your order is delivered.
What do I do if I confirm online payment but I don’t get a confirmation email?
You should receive your email order confirmation from us within minutes of placing your order. Or one of our team will call to confirm over the phone.
What happens if I lose my original order invoice?
Don’t worry! We will email your order invoice to you and you can also view it in your order history when logged in to your account.
Do you have additional charges for different payment types?
No, you will pay the same amount irrespective of your mode of payment. The price remains the same for credit card purchases.
How long does Ub Online keep my payment and order records?
We keep these details in your user account – these are safe and not shared with any third parties.
Can I change my payment method once I’ve paid for my order?
Sorry. If you’ve already paid using your credit card or PayPal you can’t change the payment method
Where does ub-online.co deliver to?
We deliver all across the world.
Do you deliver to the workplace?
Yes, please make sure you have valid Address, Postal Code, Phone/Fax or Email. So we know we are delivering to the correct person.
Can I schedule a delivery time for my order?
Yes. When you are ordering, there is an option to give your preferred date and time for delivery.
Can my shipping address and billing address be different?
Yes, you can add more addresses at checkout – keep your favorite addresses saved by signing up for your ub-online.co account.
When will my order be delivered?
We’ll deliver to you at the time/date you specified on your order. Don’t forget you can track your order online at any time.
CANCELLATIONS, RETURNS & WARRANTY
I have a complaint – What should I do?
Send us an Email.
Can I return an item if I’m not happy with it?
Terms & Conditions apply.
Can I email ub-online.co about any issues or give feedback?
Yes. We are here to help. You can mail us at firstname.lastname@example.org and you will receive a response in maximum two business days.
How long do I have to return any of my order?
Within 5 working days from date of delivery and as per the return policy.